Frequently Asked Questions

Our devotionals are personalized, not generic. Instead of broad, one-size-fits-all content, each devotional is prayerfully written based on your spiritual season, personality, interests, and how you connect with God. This allows Scripture to meet you where you are—deeply, intentionally, and with purpose.

Once you purchase, you’ll complete an intake form. It helps me understand your current season, the topics on your heart, your personality, and how you best connect with content. I use that insight to create a devotional that feels personal, relevant, and rooted in Scripture.

Each devotional journey is 30 days or less, depending on the package you choose. Your daily content is shaped by the options you select on your intake form and designed to guide you gently but deeply.

Yes. You’re encouraged to share topics you feel led to focus on, specific books or passages of Scripture, and areas where you’re seeking growth, healing, or clarity. All requests are prayerfully considered when creating your devotional.

These devotionals are for people who desire depth over surface-level content, are tired of devotionals that don’t quite fit, want intimacy with God rather than routine alone, and value intentional, Scripture-centred growth.

That’s completely okay. Many people come feeling unsure, spiritually tired, or simply wanting something more. Your intake form gently draws out where you are—even if you don’t have the perfect words for it. Your devotional will meet you where you are, not where you feel you should be.

If your season shifts before your devotional moves into “in progress,” you may reach out and request an update. Once it is officially in progress, adjustments may be limited to protect the integrity of the creation process.

Yes. However, we encourage completing one devotional journey before beginning another so you have space for reflection and spiritual processing.

Each devotional requires dedicated time for prayer, research, writing, formatting, and review. The pricing reflects the intentional, custom nature of the work—not just the pages delivered. This is not mass-produced content; it is personal spiritual labour.

Your intake answers are treated as confidential and used to create and deliver your devotional, provide support, and maintain your private customer record. We do not sell them or share them publicly. Information is disclosed only to service providers that help us operate securely, when you direct us to share it, or when law requires it.

Some resources are created with families in mind, but personalized devotionals are usually written for one person’s specific season. If you’re hoping for a child-focused or family devotional, please contact us before ordering so we can confirm the best fit.

Because each devotional is written for one specific person and season, I don’t offer a full custom sample. If you’d like a feel for the style, start with the free devotionals on the site. They offer a clear picture of the Scripture-centred tone and heart behind the work.

Guided devotionals are pre-written programs available immediately after purchase. Personalized devotionals are custom-created from your intake form and delivered within the stated creation window once in progress. Choose guided for immediate, structured access or personalized for something created specifically for you.

Access is available immediately after purchase. You will receive a confirmation email with instructions for logging into your program.

Guided devotionals are hosted inside your online account. Each day includes Scripture, teaching, reflection, and prayer. Some programs may also include video content.

You’ll receive your welcome and access information after purchase. Guided reminders are connected to your progress so you are encouraged without being rushed through lessons you have not completed. You can always return to your devotional through your account and continue at your own pace.

That’s okay. You can log in and continue at your own pace. You are not locked out or penalized for missing a day.

Your access period is the one shown on the product page or at checkout. If no end date is stated, the program remains in your account while the service and your account remain available. We recommend saving any included downloadable tools.

Yes. If you purchase a bundle with multiple programs, you will receive access to all included devotionals at the same time.

Guided devotionals are primarily hosted online. Some may include downloadable resources, but the main content is accessed through your account.

Each personalized devotional is created individually. Limiting capacity protects the prayer, research, care, and attention your devotional deserves.

A waitlist provides priority notice, but your spot is secured only when payment is completed during an available ordering window.

I accept a limited number each month. Availability can vary based on the lengths selected and the time required to give every devotional the care it deserves.

You may join or remain on the waitlist for the next availability cycle. Our email community receives news about future openings and new releases first.

Yes. The site will continue expanding with guided devotionals, structured Bible-study experiences, and other resources focused on spiritual growth and intimacy with God.

When your devotional is complete, you will receive one completion email with a secure link. The final devotional is also stored in the Personalized Devotionals section of your customer account. Owner-only notes, intake answers, and supporting documents are not shown in your customer profile.

Yes. Personalized devotionals can make meaningful gifts. Note that it is a gift and provide the recipient details where prompted.

Digital files and guided-program access are normally final after delivery or access. Personalized orders may have limited cancellation once custom work begins. Duplicate charges, missing or incorrect delivery, materially misdescribed products, and rights that cannot legally be excluded are handled under the Refund & Cancellation Policy.

Your stated creation timeline begins when you receive an acknowledgment email confirming that your devotional is officially in progress—not at checkout. This allows each devotional to be scheduled and created with prayer and care.

You’ll first receive confirmation that your form was received. When your devotional enters the creation phase, you’ll receive another email letting you know it is in progress. It will then be prayerfully written and delivered within the stated timeframe.

Rush orders are not currently available. Each devotional is created intentionally and cannot be expedited without compromising its quality and care.

First check your spam or promotions folder. If it is not there, contact us through the website and we will promptly assist you.

If you notice a small issue, please reach out and I’ll do my best to help. Because each devotional is custom-created and prayerfully written, major changes after completion may be limited.

No. These devotionals support your time with God and help you engage Scripture more deeply and intentionally; they never replace Scripture or prayer.

Yes. All devotionals are rooted in biblical Scripture and written from a Christ-centred perspective.

It is both a calling and a service. Although devotionals are paid offerings, each is created prayerfully, intentionally, and with spiritual care—never rushed or mass-produced.

All devotionals are written from a Christ-centred, Bible-rooted perspective. They emphasize grace, spiritual growth, obedience, identity in Christ, and intimacy with God.

No. These devotionals offer spiritual encouragement rooted in Scripture. They do not replace pastoral counselling, therapy, or professional mental-health support.

Absolutely. Scripture-based reflection may complement counselling, but these devotionals are not clinical tools and do not replace professional care.

AI may assist with formatting, but it does not replace the prayerful and personalized work behind your devotional. I begin with your intake form, pray over your season, and carefully choose Scripture that speaks to what you are walking through.

First check your spam or promotions folder. If you still do not see it, contact us and we will help with your access information.

Yes. Online devotionals can be accessed on desktop, tablet, and mobile devices.

Use the “Forgot Password” option on the login page to reset your password.

After purchase, you will receive an email with login instructions. You can access your programs through your account on the website.

Yes. After a successful purchase, your order is connected to the checkout email address. If you do not already have an account, you will receive a secure invitation to create a password. Use the same email address to see eligible orders, downloads, and guided devotionals together.

Yes. Your customer account lets you review your saved details and choose Edit when you need to update them. Your email address and first name are required. Address fields are optional unless a future product requires shipping.

Use the Contact page and include “Technical Support” in your message so we can prioritize your request.

Checkout securely through Stripe using a supported credit or debit card. Apple Pay, Google Pay, Klarna, and other eligible options may also appear based on your device, location, currency, and the purchase.

Yes. Prices are shown in Canadian dollars (CAD) unless a page or checkout message says otherwise. If you’re paying from outside Canada, your bank or payment provider may apply its own exchange rate or fees.

A local-currency amount shown on the website is an estimate based on a recent exchange rate. It may change as rates change and is provided for convenience. The Stripe checkout shows the final currency and charge before you pay.

Payments may fail because of card security settings, insufficient funds, or incorrect billing details. Verify your information and try again, or contact your bank if the issue continues.

Faith Filled Family is the family and homeschool resource collection from inTENNtional. It includes Christian family devotionals, Scripture-based learning materials, homeschool tools, read-aloud resources, handwriting practice, spelling support, and character-development resources.

Unless a product page clearly states otherwise, Faith Filled Family products are digital downloads or online resources. Nothing physical is shipped. You can download the files and print them at home or through a print shop.

Each product page provides the most helpful age, stage, or learning-level guidance available. These ranges are general because children develop at different rates. Parents should review the description and choose the level that best matches their child’s current needs.

The resources are Christ-centred and rooted in the Bible, but they are not designed as a denominational curriculum. Families are encouraged to compare the content with their own beliefs, church teaching, and preferred Bible translation.

Translations may vary by product and will be identified where practical. Scripture selections are chosen to support the lesson or devotional focus.

Not unless a product is specifically described as a complete curriculum. Many Faith Filled Family products are focused tools, unit studies, Skill Builders, devotionals, or planning resources that can be used alongside the homeschool approach your family already follows.

No. The resources are designed to support learning, faith conversations, and family rhythms, but every child and family is different. We cannot guarantee mastery, behaviour change, spiritual growth, or a particular academic outcome.

Choose the level based on your child’s current writing ability rather than age alone. Little Hands supports early writers, Growing Writers develops greater control and confidence, and Rooted Writers offers more advanced Scripture-based writing practice. The Complete Writing Journey includes all three levels.

Yes. The Complete Writing Journey includes Little Hands, Growing Writers, and Rooted Writers. Individual levels can also be purchased separately.

No. Short Vowels is Skill Builder 01, a focused resource for CVC and short-vowel practice. The complete Spelling by Sound curriculum and additional Skill Builders will be released separately.

The Self-Control unit includes the Parent–Teacher Guide and the Student Workbook. It is designed to help families explore pausing, breathing, praying, and choosing with Scripture-based guidance and age-aware activities.

The collection pairs the classic story with companion materials that help different ages explore themes such as prayer, forgiveness, gratitude, friendship, compassion, and trusting God’s timing. Review the product page for the exact files included in your purchase.

The Faith-Filled Homeschool Planner includes January–December and August–July formats, faith-focus planning pages, calendars, weekly lesson-planning pages, attendance and field-trip tracking, yearly overview pages, and multiple cover choices. It is a reusable printable digital download.

Yes. The planner is designed so you can print and reuse it for your own household in future years. Your household licence does not allow sharing the file with another family.

Your inTENNtional order confirmation includes your order number, purchase details, and secure digital-delivery instructions. Check the email address used at checkout, including spam, junk, and promotions folders. Your customer account also keeps your eligible purchases and guided-program access together.

Stripe securely processes payments for inTENNtional. You are still purchasing from inTENNtional when the secure checkout address shows Stripe. After payment, you return to inTENNtional and receive your confirmation and access instructions by email.

Check spam, junk, and promotions folders and confirm that you used the correct email address at checkout. If it is still missing, contact us with your name, order number, purchase date, and product title.

Try downloading the file again, saving it to your device before opening it, and using a current PDF reader or unzip tool. If the problem continues, contact us with the product title, device type, and a screenshot of the error.

We can help confirm the intended file size and general printing guidance, but printer models, ink, paper, apps, and local print-shop settings vary. For best results, review the product instructions and use your printer’s actual-size or fit-to-page setting as recommended.

Yes. Download and safely back up purchased files when you receive them. Continued access through a third-party account or delivery link is not guaranteed forever.

Secure email delivery links may expire for security. Download and save your file promptly. If an eligible purchase remains in your customer account, you may also access it there; contact us if a legitimate order is missing.

Yes. The purchaser may print reasonable copies for personal use and for their own dependent children within one immediate household.

Yes. One standard purchase covers the purchaser’s immediate household, so you may use and print it for your own dependent children.

No. A standard purchase is licensed to one immediate household. Another household should obtain its own copy.

Not under the standard household licence. Please contact us before copying or distributing materials for a classroom, school, church, ministry, co-op, tutoring practice, daycare, club, or other group. We can discuss permission or group licensing.

You may show a small portion in a personal review when it does not reveal substantial content and you credit inTENNtional or Faith Filled Family. Do not post complete pages, answer keys, full activities, or downloadable files.

Yes. Free means there is no purchase price; it does not mean the resource is public domain. Free resources are for personal household use and may not be redistributed, resold, or uploaded.

Because digital files can be accessed, saved, and printed immediately, purchases are normally final once access or delivery has been provided, subject to any rights that cannot legally be excluded.

Contact us promptly with both order numbers. We will review the duplicate transaction and help where we can.

Contact us within 7 days of discovering the issue. We will first try to replace the file, restore access, correct the order, or provide reasonable technical help. If an eligible issue cannot be resolved, another appropriate remedy may be provided.

Refunds are not normally offered for change of mind or choosing the wrong level after receiving a digital product. Please review the product description and contact us with questions before purchasing.

For a Faith Filled Family order, email info.faithfilledfamily@gmail.com with your name, order number, product title, purchase date, description of the issue, and screenshots when helpful. We aim to respond within 1–3 business days.

Yes, where the product and available payment method can lawfully be used in your country. Faith Filled Family products are digital, so no international shipping is required.

Prices are shown in Canadian dollars unless checkout expressly displays another currency. Your payment provider may convert the charge and apply its own exchange rate or foreign-transaction fee.

Applicable taxes may be calculated and collected during checkout where required. Your receipt will show amounts collected. You remain responsible for any purchaser-paid tax or reporting obligation that your local law assigns to you and that was not collected at checkout.

Yes. Our policies do not remove mandatory consumer rights that cannot legally be waived. If your country gives you a specific cancellation, repair, replacement, price-reduction, conformity, or refund right, contact us with your country, order number, purchase date, and requested remedy.

Rules differ by country. Some regions provide an online-purchase cancellation period, while immediate digital access or a clearly personalized product may be treated differently. Where your law requires express consent before access affects that right, the exception applies only if that consent and acknowledgement were validly obtained.

inTENNtional is based in Canada, and service providers such as Stripe, Supabase, Cloudflare, Google, and Brevo may process information in Canada, the United States, or other countries where they operate. You may contact us about privacy rights that apply in your country.

Our terms are governed by Ontario and applicable Canadian law, but this does not exclude mandatory consumer protections that apply in your country or region.

Use our Contact page for questions about devotionals, orders, technical support, or general inquiries. Please allow 1–3 business days for a response.

No. They are separate preference lists. Subscribe to inTENNtional for personal faith and devotional updates, and subscribe to Faith Filled Family for family, homeschool, and resource updates. A subscription form may let you choose both.

Yes. If you receive a PDF devotional, you may print it for your personal use. Please do not share, repost, resell, or distribute it because the content is copyrighted and created for you.

Group, church, and ministry inquiries can be submitted through the Contact page for further discussion.