Last Updated: April 2026
Due to the custom, prayerfully written, and time-intensive nature of personalized devotionals, we operate under an ALL SALES FINAL policy. We understand this is a significant investment in your spiritual journey, and we encourage you to carefully review product details before purchasing.
Personalized Devotionals
No Refunds After "In Progress":
Once your personalized devotional has been moved to "In Progress" status (indicated by an email notification from us), no refunds or cancellations will be issued. At this point, our team has begun the creative and spiritual work of crafting your unique devotional.
Grace Period:
If you wish to cancel your order, you must do so **before** your devotional enters "In Progress" status. If you change your mind immediately after purchase, contact us at info.intenntional@gmail.com right away—we may be able to assist if we haven't yet begun work on your devotional.
Why This Policy Exists:
Each devotional is custom-created based on your intake responses
Time and spiritual energy are invested in understanding your unique circumstances
Once work begins, the content is specifically tailored to you and cannot be resold
Guided Devotionals and Courses
24-Hour Cancellation Window:
You may cancel your purchase of guided devotionals or courses and receive a full refund if you submit your cancellation request **within 24 hours of purchase**. After 24 hours, all sales are final.
Technical Issues (Exception to Our Policy)
The ONLY circumstance where we will consider a refund is if:
We fail to deliver your product due to a technical error on our end, OR
We are unable to complete your devotional despite reasonable effort and clear communication
If you experience a genuine technical issue, please contact us within 7 days of discovering the problem:
Email: info.intenntional@gmail.com
Subject Line: "Technical Issue - [Your Order Details]"
Include:
Your order number or purchase date
A clear description of the issue
Screenshots if applicable
We will investigate and respond within 5 business days.
What Is NOT Covered
Refunds will NOT be issued for:
Change of mind or buyer's remorse
Dissatisfaction with the content (remember: results vary individually)
Personal circumstances that prevent you from using the devotional
Requesting a refund after a significant time has passed
Payment Disputes and Chargebacks
If you dispute a charge through your payment provider (PayPal, credit card, etc.) instead of contacting us directly, this may result in:
Investigation delays
Suspension of your account and access to future services
Difficulty resolving the issue cooperatively
We always prefer to work directly with you. If you have a concern, please email us first.
How to Request a Refund
Step 1: Contact us at info.intenntional@gmail.com with the subject "Refund Request"
Step 2: Include:
Your name and order number
The date of your purchase
Your reason for requesting a refund
Whether you meet our refund eligibility criteria
Step 3: We will respond within 5 business days with a decision
Step 4: If approved, refunds are processed to your original payment method within 7-10 business days
Other Policies Related to Your Purchase
Terms & Conditions: Govern the general use of our services
Privacy Policy: Explains how we handle your personal information
Intellectual Property: Your devotional is for personal use only; reselling or redistributing is not permitted
Questions?
If you have questions about our refund policy before purchasing, please contact us at info.intenntional@gmail.com. We're happy to clarify any concerns.
Faith Filled Family Digital Product Refund Terms
Because Faith Filled Family products are digital and can be accessed, downloaded, saved, or printed immediately, purchases are normally final once access or delivery has been provided, subject to rights that cannot legally be excluded.
Please contact us promptly if:
You purchased the same product twice by mistake.
The delivered file is missing, corrupted, materially different from the product description, or cannot be opened after reasonable troubleshooting.
You were charged incorrectly.
A technical failure on our side prevents delivery.
We will first try to replace the file, restore access, correct the charge, or provide reasonable technical help. Where that does not resolve an eligible problem, we may issue a replacement, store credit, partial refund, or refund as appropriate.
Refunds are not normally provided for:
Change of mind after receiving access.
Purchasing the wrong level, format, or product without reviewing its description.
A device, printer, software, ink, paper, or internet limitation outside our control.
Not using or completing a resource.
Disagreement with the Christian perspective after the faith-based nature of the product was disclosed.
A child not achieving a particular educational, behavioural, or spiritual outcome.
How to Request Help
Email info.intenntional@gmail.com within 7 days of discovering the issue. Include the purchaser’s name, order number, product title, description of the issue, and screenshots when helpful. We aim to respond within 1–3 business days.
Nothing in this policy removes consumer rights that apply under the laws governing your purchase.
International Cooling-Off and Digital-Content Rights
Some countries or regions provide a cancellation or cooling-off period for online purchases. Digital content and personalized products may be treated differently, and a right of withdrawal may depend on whether immediate access or work began with the customer’s express consent and acknowledgement.
Where mandatory law gives you a cancellation, conformity, repair, replacement, price-reduction, or refund right, that right applies despite the general final-sale language in this policy. Contact us promptly and identify your country of residence, purchase date, order number, and the remedy requested.
For customers in a jurisdiction that requires express consent before immediate digital delivery affects a withdrawal right, we will rely on that exception only where the required consent and acknowledgement were validly obtained.